Scenario library
Practice scenarios for sales and service calls
52 ready-made situations you can practise with an AI customer: meetings, price objections, renewals, complaints and insurance advice. Filter by industry, objection type or difficulty and open a scenario to see what it trains.
All scenarios
52 scenarios
Meeting with a busy customer
Secure agreement to a short consultation and a specific time.
Price objection after an offer
Understand the barrier, explain the value and agree on the next step.
Rebuilding trust after a bad experience
Gather relevant information without unnecessary pressure.
Analytical discovery of business needs
Use open questions to understand priorities, impact and decision criteria.
Offer value for an undecided customer
Connect the offer to a specific operational or business outcome for the customer.
Competitor comparison for company leadership
Differentiate the offer fairly without making unsupported claims about competitors.
Technical security review of the solution
Gather relevant information without unnecessary pressure.
Resolving a serious service problem
Acknowledge the impact, take responsibility and agree on a verifiable corrective action.
Contract renewal with a cautious buyer
Validate the value delivered, address risks and agree transparently on continuation.
Saving a relationship with a departing customer
Understand why the customer wants to leave and offer a proportionate solution without manipulation.
Meeting with a divided decision-making committee
Map the roles and differing expectations, then agree on a shared next step.
Next step with a quiet, reserved customer
Summarize the agreement, confirm consent, and name the owner and timing of the next step.
Refusing an unacceptable business exception
Calmly refuse an unacceptable request and offer a safe alternative.
Respectful scheduling of a follow-up
Respect the customer's current situation and obtain explicit agreement on a follow-up time.
Price objection from an analytical buyer
Understand the barrier, explain the value and agree on the next step.
Short cold call with a dominant executive
Secure agreement to a short consultation and a specific time.
Qualifying an opportunity through a technical owner
Gather relevant information without unnecessary pressure.
Defending value before procurement
Connect the offer to a specific operational or business outcome for the customer.
Renewal with a hesitant customer
Validate the value delivered, address risks and agree transparently on continuation.
Discovering needs with a customer who gives very brief answers
Use open questions to understand priorities, impact and decision criteria.
Closing the next step with a decision-making committee
Summarize the agreement, confirm consent, and name the owner and timing of the next step.
Safely refusing pressure from company leadership
Calmly refuse an unacceptable request and offer a safe alternative.
Follow-up with a low-trust customer
Respect the customer's current situation and obtain explicit agreement on a follow-up time.
Competing offer in a formal selection process
Differentiate the offer fairly without making unsupported claims about competitors.
Qualifying an inbound lead without a clear budget
Gather relevant information without unnecessary pressure.
Making the investment case to the CFO
Connect the offer to a specific operational or business outcome for the customer.
Legal and data review before a pilot
Calmly refuse an unacceptable request and offer a safe alternative.
Expanding the relationship with an existing customer
Connect the offer to a specific operational or business outcome for the customer.
Decision delayed by internal priorities
Summarize the agreement, confirm consent, and name the owner and timing of the next step.
Life insurance: first contact from a referral
Secure agreement to a non-binding consultation, state the reason for the contact clearly and apply no pressure.
Life insurance: the "it is too expensive" objection
Find the real reason behind the objection, answer truthfully and agree on a next step without pressure.
Life insurance: customer already insured through the employer
Use open questions to learn the customer's situation, goals and risks before any recommendation is made.
Risk insurance: customer wants to consult his partner
Find the real reason behind the objection, answer truthfully and agree on a next step without pressure.
Property: underinsured household and excess
Use open questions to learn the customer's situation, goals and risks before any recommendation is made.
Property: customer after a bad claim experience
Find the real reason behind the objection, answer truthfully and agree on a next step without pressure.
Investment-linked insurance: skeptical customer
Describe fees, risks and alternatives clearly, and do not present the product as savings with a certain return.
Investment-linked insurance: customer prefers ETFs or a savings account
Compare the product with the customer's goals, time horizon and knowledge, and do not recommend an unsuitable product.
Investment-linked insurance: customer over 55 with a short horizon
Compare the product with the customer's goals, time horizon and knowledge, and do not recommend an unsuitable product.
Pension saving: customer doubts the state will provide a pension
Describe fees, risks and alternatives clearly, and do not present the product as savings with a certain return.
Pension saving: young customer and the value of time
Use open questions to learn the customer's situation, goals and risks before any recommendation is made.
Cold call: the first twenty seconds
In the first twenty seconds say who is calling and why, check that the time suits the customer and respect the right to decline the call.
Cold call to a sole trader: liability and incapacity for work
Use open questions to learn the customer's situation, goals and risks before any recommendation is made.
Add-on sale to an existing customer
Offer a complementary product without making the current service conditional on it and only with the customer's explicit consent.
Complaint and threat of cancelling the contract
Show empathy, explain the contract rules factually and do not misleadingly disparage the insurer.
Life insurance: referral call, receptive customer
The goal is to say who is calling and who referred the contact, ask consent to continue the call, end the call politely and stop using the number if the person declines, and with consent identify needs without pressure and offer a non-binding next step.
Life insurance: referral call, customer short of time
The goal is to say who is calling and who referred the contact, ask consent to continue the call, end the call politely and stop using the number if the person declines, and with consent identify needs without pressure and offer a non-binding next step.
Life insurance: referral call, distrustful customer
The goal is to say who is calling and who referred the contact, ask consent to continue the call, end the call politely and stop using the number if the person declines, and with consent identify needs without pressure and offer a non-binding next step.
Life insurance: a family with one income
Use open questions to learn the customer's situation, goals and risks before any recommendation is made.
Self-employed without insurance protection
Use open questions to learn the customer's situation, goals and risks before any recommendation is made.
Senior with an old contract
Use open questions to learn the customer's situation, goals and risks before any recommendation is made.
Mortgage and the insurance that goes with it
Use open questions to learn the customer's situation, goals and risks before any recommendation is made.
Insurance in a first job
Use open questions to learn the customer's situation, goals and risks before any recommendation is made.
Questions about the scenario library
What is a practice scenario?
A short, fictional call situation with a goal, a type of customer and a difficulty level. You talk to an AI customer, clearly labelled as AI, and receive a report with training feedback after the call.
In which languages can I practise?
Every scenario can be practised in every language of this website. You choose the call language in the training settings.
Start practising
Pick a scenario, say your answers out loud and read the report after the call.