Practice scenario
Life insurance: the "it is too expensive" objection
A fictional practice call (industry: Insurance advisors). You speak with this type of customer: Parent with a mortgage. Your goal: Handle the customer's objection honestly.
Scenario at a glance
- Industry
- Insurance advisors
- Customer
- Parent with a mortgage
- Goal
- Handle the customer's objection honestly
- Difficulty
- Standard
Who you are talking to
Parent with a mortgage. Difficulty Standard: A realistic everyday customer with 1–3 objections.
Your goal
Handle the customer's objection honestly. Find the real reason behind the objection, answer truthfully and agree on a next step without pressure.
Typical objections
Expect moments like these. The AI customer phrases them in its own words and reacts to your answers.
- Price:
That's more than I wanted to spend.
Example excerpt
Illustrative
- You
- Thank you for looking at the offer. What was your first impression?
- AI customer
- That's more than I wanted to spend.
- You
- Fair point. What are you comparing it with, so we look at the same thing?
- AI customer
- Mainly with what we pay today.
- You
- Shall I send a one-page comparison and we go through it together on Tuesday?
Illustrative excerpt written from the scenario description, not a recording or transcript. In the real practice call the AI customer reacts to what you actually say, so every call goes differently.
What the report gives feedback on
After the call you get training feedback on moments like these. It is practice feedback for you, not an assessment of you as an employee.
- Finding the real reason behind the objection before answering
- Value linked to what the customer actually said
- A fair answer without pressure
Guardrails in this scenario:
- needs analysis before any recommendation
- truthful explanation of the sum insured
- no pressure to decide
Practise this scenario
Start with the Free plan and try this situation out loud. The report shows one thing to improve after the call.
Frequently asked questions
What do I practise in “Life insurance: the "it is too expensive" objection”?
Find the real reason behind the objection, answer truthfully and agree on a next step without pressure. The AI customer plays this role: Parent with a mortgage. Difficulty: Standard.
Is the dialogue on this page a real call?
No. It is a short illustrative excerpt. In the practice call the AI customer, clearly labelled as AI, reacts to what you actually say, so the conversation is different every time.
Can I practise this scenario for free?
Yes. The Free plan includes 3 voice calls a month of up to 5 minutes each, with a basic report (score and one tip) after every call. The scenario can be practised in every language of this website.