1. Who we are
These Terms are between the customer and František Mráz, IČO 07961731, a natural person carrying on business under the Czech Trade Licensing Act and trading as DIRI AI (we, us, or DIRI AI). The registered office and full trader information are stated once in the Legal Notice.
Contact channels are listed in the Legal Notice. The statutory telephone is confined to that notice and the consumer-withdrawal instructions; ordinary support uses the listed role addresses.
2. Scope and order of documents
DIRI AI is a self-service training service that lets users practise simulated voice or text conversations with an AI customer, receive transcripts, scores, reports and coaching suggestions, and, where included in the plan, use team administration and analytics.
The agreement consists of the order or checkout summary, these Terms, the Billing Terms, Trial Terms, Refund Policy, Acceptable Use Policy and Privacy Policy. The DPA also applies where a business customer uses DIRI AI to process personal data on its behalf. A separately signed order form prevails for its specific commercial terms; the DPA prevails for processor obligations; mandatory consumer law always prevails over conflicting wording.
3. Contract formation and electronic records
Product pages are invitations to order, not binding offers. A customer reviews the DIRI AI summary, corrects errors and accepts the effective documents, then submits the subscription order and recurring-payment authority through the hosted Link Checkout button that clearly states the payment obligation. Successful Link Checkout creates the trialling provider subscription. The contract is formed when the resulting exact order is confirmed by DIRI AI.
Before submission, hosted Link Checkout must display the selected plan, billing period, actual recurring presentment amount and currency, applicable tax treatment, trial and first-charge rule, automatic renewal and cancellation method. DIRI AI then verifies the exact subscription, customer, price, presentment and timing, binds them durably and aligns provider timing before enabling app access. We send the contract confirmation and effective documents in a form the customer can store. If app access cannot be activated, the pending subscription is cancelled and the customer is informed.
4. Eligibility and authority
The service is for users aged 13 or older, subject to any higher minimum required by local law. A user under 18 may not complete direct self-service checkout. Their account and subscription must be ordered and accepted by a parent, legal guardian or authorised organisation that may lawfully provide the required permission and assumes the payment obligation. An organisation route does not replace parental permission where applicable law requires it. The cardholder must authorise the payment.
DIRI AI is not directed to children under 13 and does not permit them to create an account, start a voice session or use the service. A user aged 13 to 17 may use the service only under the adult/organisation framework above and any additional local child, education, labour or privacy safeguards. Where optional processing relies on consent and local law requires consent from the holder of parental responsibility, that verified authorisation is required before the processing.
If you act for a company, public authority or other organisation, you confirm that you may bind it. The organisation controls its workspace and is responsible for authorised users, roles and lawful instructions. Consumer rights apply only where the customer acts outside a trade, business, craft or profession.
Paid checkout must apply a neutral age control and, for a user aged 13 to 17, record the responsible adult, guardian or organisation authority before the service is supplied.
5. Accounts and security
You must provide accurate information, keep credentials confidential, use multi-factor authentication where offered, and notify security@diriai.com promptly of suspected compromise. You may not share individual seats, create accounts for impersonation, or allow unauthorised users to access a workspace.
Workspace administrators manage invitations and permissions. They must remove access when it is no longer required. We may require reasonable verification before changing ownership, releasing data or processing a security-sensitive request.
6. The training service and AI disclosure
Every simulated customer is artificial. The service must tell a user no later than the first interaction that the user is interacting with AI. AI responses, transcripts, scores and coaching suggestions may be inaccurate, incomplete, inconsistent or unsuitable for a particular situation. They are training aids, not promises of sales performance and not legal, financial, medical, employment or other professional advice.
DIRI AI does not provide telephone-network service and must not be presented as a recording of a real customer unless that is true and independently lawful. The service is not designed for biometric identification, emotion recognition or diagnosis. Users must verify important outputs and apply human judgement.
7. Plans, prices and taxes
Plans are monthly unless the order expressly states otherwise. Features, seats, voice minutes and other limits are those displayed in the final checkout summary. A marketing card does not override the checkout summary.
For a consumer, the amount displayed on the order button must be the total amount payable for the stated billing period, including any tax that must be collected. For a business, checkout must also state whether tax is included, added, reverse-charged or not charged. DIRI AI describes a price as exclusive of VAT only where the customer category, location, registrations and payment configuration lawfully support that statement.
The customer must provide a correct billing country and, where claiming business treatment, valid business and tax information. False location or tax information is a material breach. Link Checkout may use Adaptive Pricing; the amount and currency approved there control the recurring payment authority. The durable DIRI AI confirmation records the accepted base offer and selected presentment currency; the Link receipt records the actual amount and currency when a charge occurs. DIRI AI is the Seller and service provider. For eligible transactions, Sold through Link, LLC via Stripe Managed Payments acts as Merchant of Record for transaction support and applicable tax or deemed-supplier functions, but is not the seller or provider of the DIRI AI service. The Link receipt is the transaction proof.
8. Seven-day card trial
An eligible order may include app access lasting exactly seven consecutive 24-hour periods from the server-confirmed access start in the durable DIRI AI confirmation. A valid payment card is required before access begins. Hosted Link Checkout creates the trialling subscription and shows the actual recurring presentment; DIRI AI verifies and binds it before app access starts. The access end is exactly 168 hours after the server-confirmed access start. The provider's first-charge-not-before time may be later because of provider time precision or processing.
Unless a cancellation request is submitted before the displayed app-access deadline, the selected plan converts automatically to a paid monthly subscription and the payment provider may attempt the first charge. DIRI AI records a timely request immediately and it prevents paid conversion even while provider processing is pending. If delayed processing nevertheless causes a charge after that timely request, DIRI AI refunds it under the Refund Policy. A temporary authorisation or provider verification is not itself a subscription charge.
A trial may be limited to one per person, organisation or payment method. We may use proportionate account, organisation, payment-provider and security signals, and may deny or end a repeated, risky or abusive trial. These signals do not prove identity or guarantee that every repeated attempt will be detected.
9. Usage limits and overages
The order states the applicable limit. When a hard limit is reached, the affected feature stops until the limit resets or the customer expressly purchases an available change. There are no automatic overage charges. Usage meters may be rounded only as disclosed in the product and must not charge more than actual billable use under the selected method.
Unused allowance expires at the end of the billing period and does not roll over unless checkout expressly says otherwise. Reports generated from completed sessions do not have an independent count limit unless the selected plan clearly states one.
10. Plan changes
No self-service plan-change right is included unless an authenticated billing flow expressly offers it. The flow must first show the effective time, exact amount and resulting limits. No upgrade, downgrade, proration or effective time is promised unless it is displayed and expressly accepted in the available change flow. Contact billing@diriai.com to ask what options are available; support must show and obtain acceptance of any charge, date and changed limits before changing a plan.
11. Renewal, cancellation and failed payment
Subscriptions renew monthly until cancelled. A customer may cancel through the billing settings. Unless mandatory law or the order says otherwise, cancellation stops the next renewal and access continues through the already paid period.
If payment fails, we may retry the payment and notify the billing contact. Paid features are suspended when verified subscription state is past due. We do not provide a seven-day full-access grace period. During suspension, the customer should retain access to reasonable billing, cancellation, export and support paths where technically and legally possible. Data is handled under the Retention Policy and is not deleted merely because one payment attempt failed.
Restoring access requires verified active-subscription state from the payment provider; a payment receipt alone is not sufficient if the subscription remains past due.
12. Consumer withdrawal and early performance
An EEA consumer normally has 14 days from conclusion of a distance contract to withdraw, subject to mandatory exceptions. By asking us to start the ongoing digital service immediately, the consumer expressly requests performance during that period. If the consumer validly withdraws before the period expires, we may deduct only a proportionate amount for service supplied before withdrawal where the law permits and the required request and information were provided.
Access to an ongoing digital service does not create a blanket waiver of withdrawal rights. Any loss of a right for fully supplied digital content applies only when every statutory condition and separate express acknowledgement is satisfied. Instructions and the model form are in the Consumer Withdrawal Form at https://diriai.com/en/legal/withdrawal. Mandatory local rights remain unaffected.
13. Defects, complaints and remedies
We must provide the digital service in conformity with the contract, including agreed functionality, compatibility, continuity, security updates and other mandatory requirements. A consumer may require correction of a defect unless impossible or disproportionate and may have a right to a price reduction or termination where the legal conditions are met.
Submit complaints through the verified support channel. We will acknowledge receipt and provide the legally required record. A defect in a digital service will be corrected within a reasonable time, taking account of the nature and purpose of the service, and without significant inconvenience to the consumer. Any more specific mandatory local deadline applies. Nothing in a voluntary refund rule replaces statutory remedies.
14. Refunds
Payments are non-refundable except where law requires, these Terms expressly provide, or the separate Refund Policy grants a goodwill refund. The goodwill policy is intentionally limited to accidental first conversion or an unused renewal and requires a coordinated cancellation decision; a Stripe refund alone must not leave paid entitlements active.
The exact windows and usage thresholds are in the Refund Policy. Chargebacks, repeat-trial abuse and material Terms violations may be excluded to the extent law permits.
15. Customer Content and instructions
Customer Content means scenarios, prompts, text, voice input, transcripts, annotations and other material submitted by or for the customer. Between the parties, the customer retains its rights. The customer grants DIRI AI a worldwide, non-exclusive, limited licence to host, transmit, process, reproduce and display Customer Content only as necessary to provide, secure, support and lawfully improve the contracted service.
We will not use Customer Content to train general-purpose models unless a separate, voluntary, specific choice and lawful basis are implemented. Operational quality evaluation must use minimised, controlled data and any required consent. The customer confirms it has all rights and legal bases needed for submitted content and must not upload unnecessary real-client or special- category data.
16. Our intellectual property
DIRI AI, its software, interface, general scoring methods, documentation, brand assets and improvements belong to us or our licensors. The subscription gives a limited, non-exclusive, non-transferable and revocable right to use the service during the subscription for its intended purpose. It does not transfer source code or ownership.
You may provide feedback. We may use non-confidential feedback without payment or attribution, but we will not publish your identity or confidential Customer Content merely because feedback was provided. No registered-trademark representation is made.
17. Acceptable use
You must comply with the Acceptable Use Policy. In particular, you may not:
- use DIRI AI for unlawful deception, harassment, discrimination or harm;
- covertly monitor workers, infer workplace emotions, perform biometric identification, or make a solely automated hiring, firing, discipline, compensation or similarly significant decision;
- upload credentials, payment-card data, health data, real customer secrets or other sensitive information not strictly necessary and expressly authorised;
- impersonate a real person without permission or misrepresent a simulation as a real call;
- probe, disrupt, reverse engineer or bypass security, trial, seat or usage controls except under a written security-testing authorisation;
- resell, sublicense or share the service outside the selected plan.
18. Organisational and public-sector use
Business and public-sector customers are responsible for their lawful purpose, notices, legal bases, employee or union consultation, role configuration, retention settings and human oversight. DIRI AI is designed as a coaching aid, not an employment decision system. A customer must complete its own DPIA or other assessment where required.
Regulated, public-procurement, health, finance, defence, law-enforcement or critical-infrastructure use may require a separate order, security review, DPA and SLA. Standard self-service plans do not promise suitability for those regulated purposes.
19. Privacy and processors
The Privacy Policy explains processing for accounts, billing, security and the service. When DIRI AI processes workforce or other Customer Content solely on a business customer's instructions, the DPA applies. Providers used for covered functions are disclosed in the Subprocessor List.
International transfers require an adequacy decision, standard contractual clauses or another valid safeguard where applicable. Provider disclosures must match the applicable agreement and technical route.
20. Availability, support and changes to the service
Standard plans have no contractual percentage uptime commitment. We use reasonable care but do not guarantee uninterrupted availability, error-free AI output or preservation against every event. Maintenance, security work, provider failure, internet conditions or force majeure may interrupt the service.
Support targets are described in the Support Policy and are not guaranteed resolution times.
We may make changes needed to keep the service secure, conforming, compatible, lawful or operational. For a consumer, another change during ongoing supply is permitted only where the contract allows it, there is a fair reason such as improving functionality, adapting to a supported technical/provider environment or responding to a documented cost or legal change, and it creates no additional charge by itself. We will give clear notice.
If such a change materially negatively affects a consumer's access or use, we will give advance information on a durable medium about the nature, time and right to terminate. Where mandatory law applies, the consumer may terminate free of charge within 30 days after the notice or change, whichever is later, unless the unchanged conforming version remains available without extra cost. Eligible Customer Content remains exportable as required by law. We will not use a general change clause to avoid conformity duties or remove mandatory remedies.
21. Changes to price or Terms
We will give at least 30 days' notice on a durable medium before a price increase or materially adverse Terms change affects a renewal. If the next renewal is sooner, the change applies no earlier than the following renewal. The customer may cancel before it takes effect.
Urgent security or legal changes may take effect sooner where necessary, with notice as soon as reasonable. Silence or continued use will not waive rights where express consent is required.
22. Suspension and termination by us
We may proportionately suspend or terminate access for non-payment, material breach, security risk, unlawful use, sanctions restrictions or a binding legal request. Where safe and reasonable, we will state the reason and allow an opportunity to cure. Immediate action is permitted for urgent risk.
If we terminate a paid subscription without customer fault, we will provide any mandatory refund and, where appropriate, a pro-rata refund for the unused prepaid period. After termination, export and deletion follow the Privacy Policy, DPA and Retention Policy.
23. Disclaimers
To the maximum extent permitted for the relevant customer, the service is provided on an as- available basis. We do not warrant that training will increase sales, satisfy an employer, produce a particular score, or be suitable for a high-stakes decision. Customers remain responsible for real-world communications, offers, scripts, employment practices and professional advice.
This section does not exclude conformity duties, statutory warranties or other rights that cannot be excluded for consumers.
24. Liability
Nothing limits liability that cannot lawfully be limited, including liability for intent or gross negligence where applicable, injury to life or health, infringement of natural-person rights, fraud, or mandatory consumer and data-protection rights.
For consumers, liability is governed by mandatory law. No B2B exclusion applies to a consumer.
For business customers only, the aggregate liability cap for all claims arising in a rolling 12-month period is the fees paid or payable for the affected service during the 12 months before the first event giving rise to the claim. To the extent law permits, neither party is liable to the other for indirect or consequential loss, lost profit, lost revenue, lost opportunity or loss caused by relying on unverified AI output. The cap and exclusions do not apply to liabilities that cannot be limited, breach of confidentiality, infringement of the other party's intellectual property, or a party's unlawful processing of personal data to the extent a broader exclusion is required by law.
25. Indemnity for business misuse
For business customers only, the customer will defend and indemnify DIRI AI against a third-party claim caused by unlawful Customer Content, lack of required rights or notices, covert monitoring, or material misuse of the service, except to the extent the claim was caused by DIRI AI's breach. We must give prompt notice and reasonable control of the defence; no settlement may admit our fault or impose a non-monetary obligation without consent.
This section does not apply to consumers.
26. Export, switching and deletion
During the subscription and for the stated post-termination window, the customer may request an export in an available commonly used, machine-readable format. We will not impose a separate switching charge for a standard self-service export. The customer is responsible for downloading the export before expiry.
We will cooperate reasonably with a lawful switch to another data-processing service as required by the EU Data Act or other mandatory law. Data is then deleted or anonymised under the Retention Policy, subject to invoices, legal holds, fraud prevention and isolated backup cycles.
27. Territory, export controls and sanctions
DIRI AI may be used only where lawful and technically supported. We may restrict countries, languages, payment methods or features because of sanctions, export controls, provider terms, tax registration, privacy law, voice quality or support limitations.
DIRI AI is offered only for the customer categories and territories accepted by checkout after the applicable tax, regulatory and provider assessment. No general marketing statement extends that scope. Users must not access the service on behalf of a sanctioned person or from a prohibited territory.
28. Governing law and disputes
Czech law governs the agreement, excluding conflict-of-law rules, but a consumer keeps the mandatory protection of the country of habitual residence. Courts determined by mandatory law have jurisdiction. For business customers, courts of the Czech Republic territorially competent for our registered office have exclusive jurisdiction where such choice is valid.
Before filing a claim, the parties should attempt good-faith resolution through legal@diriai.com. Czech consumers may use the Czech Trade Inspection Authority ADR procedure listed in the Legal Notice. This does not restrict a right to contact a regulator or court.
29. General
Neither party may assign the agreement without the other's consent, except that we may assign it with the business or service if customer rights are not materially reduced and mandatory notice is given. We may use subcontractors but remain responsible as required by contract and law.
If a provision is invalid, it is adjusted only to the minimum extent necessary and the remainder continues. Failure to enforce is not a waiver. Force majeure excuses delay only to the extent permitted by law and does not excuse payment already due.
30. Contact and version
Support, billing, privacy, legal and security contacts are listed in the Legal Notice. Version: 1.2.1. Date: 22 September 2026. The exact version accepted by each customer must be archived with the order. A subscription begins only through a valid completed order.