Practice scenario
Expanding the relationship with an existing customer
A fictional practice call (industry: Logistics). You speak with this type of customer: Friendly, noncommittal customer. Your goal: Explain the business value.
Scenario at a glance
- Industry
- Logistics
- Customer
- Friendly, noncommittal customer
- Goal
- Explain the business value
- Difficulty
- Advanced
Who you are talking to
Friendly, noncommittal customer. Difficulty Advanced: The customer pushes back and expects concrete value.
Your goal
Explain the business value. Connect the offer to a specific operational or business outcome for the customer.
Typical objections
Expect moments like these. The AI customer phrases them in its own words and reacts to your answers.
- Putting it off:
Let me think about it and I'll get back to you.
Example excerpt
Illustrative
- You
- Thank you for looking at the offer. What was your first impression?
- AI customer
- Let me think about it and I'll get back to you.
- You
- Of course. So I can help you think it through, what is still unclear?
- AI customer
- Mostly whether the timing fits.
- You
- Shall I send a one-page comparison and we go through it together on Tuesday?
Illustrative excerpt written from the scenario description, not a recording or transcript. In the real practice call the AI customer reacts to what you actually say, so every call goes differently.
What the report gives feedback on
After the call you get training feedback on moments like these. It is practice feedback for you, not an assessment of you as an employee.
- Finding the real reason behind the objection before answering
- Value linked to what the customer actually said
- A fair answer without pressure
Guardrails in this scenario:
- explicit consent to expansion
- transparent change in price and scope
Practise this scenario
Start with the Free plan and try this situation out loud. The report shows one thing to improve after the call.
Frequently asked questions
What do I practise in “Expanding the relationship with an existing customer”?
Connect the offer to a specific operational or business outcome for the customer. The AI customer plays this role: Friendly, noncommittal customer. Difficulty: Advanced.
Is the dialogue on this page a real call?
No. It is a short illustrative excerpt. In the practice call the AI customer, clearly labelled as AI, reacts to what you actually say, so the conversation is different every time.
Can I practise this scenario for free?
Yes. The Free plan includes 3 voice calls a month of up to 5 minutes each, with a basic report (score and one tip) after every call. The scenario can be practised in every language of this website.