Conversations worth rehearsing

Price objections

Practise explaining value and holding your position before discounting.

• "It is too expensive"
• "Your competitor is cheaper"

First meetings and cold calls

Open the conversation, ask good questions and agree a clear next step.

Retention and renewals

Keep a client who thinks about leaving, without pressure.

Difficult customers

Stay calm and constructive when the other side is upset.

Onboarding new people

Let new colleagues repeat the key calls before they speak to real customers.