Service provider
DIRI AI is operated by:
František Mráz, a natural person carrying on business under the Czech Trade Licensing Act Registration number (IČO): 07961731 Registered office: Vrbická 423/122, Heřmanice, 713 00 Ostrava, Czech Republic
DIRI AI is a trading name. No statement on this website claims that DIRI AI is a registered trademark.
The operator is entered in the Czech Trade Register. The competent authority for trade-licensing matters is the Magistrate of the City of Ostrava, Trade Licensing Office (Magistrát města Ostravy, Živnostenský úřad), Prokešovo náměstí 1803/8, 702 00 Ostrava, Czech Republic, https://www.ostrava.cz/cs/urad/magistrat/odbory-magistratu/zivnostensky-urad.
Direct contact
- General enquiries: hello@diriai.com
- Customer support: support@diriai.com
- Billing: billing@diriai.com
- Privacy requests: privacy@diriai.com
- Legal notices: legal@diriai.com
- Security reports: security@diriai.com
- Statutory telephone: +420 730 809 601
The telephone is provided for legally required trader information and withdrawal matters. Routine product, billing, privacy and security requests should use the relevant role address or authenticated form so they can be tracked and answered in writing.
Service and contracting information
The service is provided from the Czech Republic. Contracts are concluded electronically in the language shown at checkout. Before a customer submits an order that creates a payment obligation, checkout must show the selected plan, billing period, exact total price, any applicable taxes, trial end, first-charge date, renewal rule, cancellation method and links to the effective Terms and Privacy Policy. The customer must receive confirmation on a durable medium.
Technical steps for concluding the contract, correction of input errors, supported languages, compatibility and interoperability requirements must be shown in checkout or linked product documentation. Effective contracts and invoices are stored for the periods stated in the Privacy Policy and Retention Policy and made available where the product supports it.
Consumer complaints and dispute resolution
Consumers should first contact support@diriai.com. DIRI AI will provide a written confirmation of a consumer complaint. A defect in a digital service must be corrected within a reasonable time, taking account of the nature and purpose of the service, and without significant inconvenience to the consumer. Any more specific mandatory local deadline applies.
The competent entity for out-of-court resolution of Czech consumer disputes is:
Czech Trade Inspection Authority (Česká obchodní inspekce) Central Inspectorate — ADR Department (Ústřední inspektorát – oddělení ADR) Gorazdova 1969/24, 120 00 Praha 2, Czech Republic Website: https://coi.gov.cz/informace-o-adr/
The former EU Online Dispute Resolution platform must not be linked as an active dispute channel. Its operation ended in 2025.
Data protection authority
The Czech supervisory authority is:
Office for Personal Data Protection (Úřad pro ochranu osobních údajů) Pplk. Sochora 27, 170 00 Praha 7, Czech Republic Website: https://uoou.gov.cz/
Copyright and notices
Unless stated otherwise, the DIRI AI software, interface, original documentation, visual assets and brand materials are protected by applicable intellectual-property laws. Customer Content remains subject to the rights described in the Terms.
Notices intended to have legal effect must be sent to legal@diriai.com. Abuse and security reports should use security@diriai.com. These channels do not replace any mandatory right to contact a public authority or court.
Version: 1.2.0. Date: 30 August 2026.