Practice scenario
Competing offer in a formal selection process
A fictional practice call (industry: Public sector). You speak with this type of customer: Risk-averse procurement buyer. Your goal: Respond to a competitor.
Scenario at a glance
- Industry
- Public sector
- Customer
- Risk-averse procurement buyer
- Goal
- Respond to a competitor
- Difficulty
- Expert
Who you are talking to
Risk-averse procurement buyer. Difficulty Expert: A demanding customer with strong objections.
Your goal
Respond to a competitor. Differentiate the offer fairly without making unsupported claims about competitors.
Typical objections
Expect moments like these. The AI customer phrases them in its own words and reacts to your answers.
- Competitor:
We already have something like this.
- Risk:
What if it doesn't work out for us?
Example excerpt
Illustrative
- You
- Thank you for looking at the offer. What was your first impression?
- AI customer
- We already have something like this.
- You
- Good to hear. What works well for you, and is there anything you would like to be better?
- AI customer
- It works, but changes take ages.
- You
- Shall I send a one-page comparison and we go through it together on Tuesday?
Illustrative excerpt written from the scenario description, not a recording or transcript. In the real practice call the AI customer reacts to what you actually say, so every call goes differently.
What the report gives feedback on
After the call you get training feedback on moments like these. It is practice feedback for you, not an assessment of you as an employee.
- Finding the real reason behind the objection before answering
- Value linked to what the customer actually said
- A fair answer without pressure
Guardrails in this scenario:
- fair comparison
- respecting the selection process
Practise this scenario
Start with the Free plan and try this situation out loud. The report shows one thing to improve after the call.
Frequently asked questions
What do I practise in “Competing offer in a formal selection process”?
Differentiate the offer fairly without making unsupported claims about competitors. The AI customer plays this role: Risk-averse procurement buyer. Difficulty: Expert.
Is the dialogue on this page a real call?
No. It is a short illustrative excerpt. In the practice call the AI customer, clearly labelled as AI, reacts to what you actually say, so the conversation is different every time.
Can I practise this scenario for free?
Yes. The Free plan includes 3 voice calls a month of up to 5 minutes each, with a basic report (score and one tip) after every call. The scenario can be practised in every language of this website.