Practice scenario
Pension saving: customer doubts the state will provide a pension
A fictional practice call (industry: Insurance advisors). You speak with this type of customer: Customer who distrusts the pension system. Your goal: Explain fees and risks truthfully.
Scenario at a glance
- Industry
- Insurance advisors
- Customer
- Customer who distrusts the pension system
- Goal
- Explain fees and risks truthfully
- Difficulty
- Standard
Who you are talking to
Customer who distrusts the pension system. Difficulty Standard: A realistic everyday customer with 1–3 objections.
Your goal
Explain fees and risks truthfully. Describe fees, risks and alternatives clearly, and do not present the product as savings with a certain return.
Typical objections
Expect moments like these. The AI customer phrases them in its own words and reacts to your answers.
- Trust:
I've heard promises like this before.
Example excerpt
Illustrative
- You
- Before we go on, I'll say clearly who I am, why I'm calling and what I can and cannot promise.
- AI customer
- I've heard promises like this before.
- You
- That's understandable. What happened last time, so I don't repeat it?
- AI customer
- Nobody got back to us when it mattered.
- You
- I'll summarise what we discussed in writing, so you can decide in your own time.
Illustrative excerpt written from the scenario description, not a recording or transcript. In the real practice call the AI customer reacts to what you actually say, so every call goes differently.
What the report gives feedback on
After the call you get training feedback on moments like these. It is practice feedback for you, not an assessment of you as an employee.
- Saying who you are and why you are calling
- No promises of guaranteed results
- Respecting the customer's right to say no
Guardrails in this scenario:
- truthful explanation of contributions and taxes
- limits on early withdrawal
- no guaranteed returns
- no promise of the amount of the state contribution or tax relief
Practise this scenario
Start with the Free plan and try this situation out loud. The report shows one thing to improve after the call.
Frequently asked questions
What do I practise in “Pension saving: customer doubts the state will provide a pension”?
Describe fees, risks and alternatives clearly, and do not present the product as savings with a certain return. The AI customer plays this role: Customer who distrusts the pension system. Difficulty: Standard.
Is the dialogue on this page a real call?
No. It is a short illustrative excerpt. In the practice call the AI customer, clearly labelled as AI, reacts to what you actually say, so the conversation is different every time.
Can I practise this scenario for free?
Yes. The Free plan includes 3 voice calls a month of up to 5 minutes each, with a basic report (score and one tip) after every call. The scenario can be practised in every language of this website.