DIRI AI
Training call result
Needs discovery · sceptical operations managerAgree a 20-minute follow-up with the person responsible for implementation.
The customer asked for information by email but did not agree to a meeting. Her implementation concern was left unexplored.
Skills that shaped the outcome
The report connects each skill to the fictional conversation shown here.
The handover problem surfaced, but its impact was not explored.
The concern was heard but not reflected back.
Reassurance came before a clarifying question.
No time or purpose for a follow-up was agreed.
Key strengths
The report does not label a person. It shows specific behaviour and its effect on the conversation.
The customer named a real problem
One question gave her room to describe lost requests and poor visibility.
“Requests get lost between teams and I cannot see where they are waiting.”
Biggest opportunities to improve
The two changes with the greatest impact on the next attempt.
Ask about impact before presenting
After the customer described lost requests, the reply jumped to a product claim without asking how the delays affect her team.
01:54 · the reply moved straight to a solution
Clarify the implementation barrier
The customer raised capacity concerns. A generic reassurance did not reveal whether time, migration or IT approval was the obstacle.
03:08 · the concern remained unspecified
Objection handling
The report separates acknowledging, clarifying, answering and checking the concern with the customer.
“But we cannot take on another tool right now.”
- What worked
- You responded to the concern, but did not clarify it.
- What was missing
- No question identified the specific implementation barrier, and the customer declined a meeting.
“Implementation is usually quick, so you do not need to worry.”
“I understand. Which part is hardest for you: team capacity, data migration or IT approval? That will tell us whether a follow-up is worthwhile.”
The question makes the concern specific before any claim about the solution or next step.Short annotated transcript
Every conclusion traces back to a specific turn, not only to an overall score.
- You
What makes manual request handovers most difficult for you today?
- Customer
Requests get lost between teams and I cannot see where they are waiting.
- You
Our tool makes handovers much faster.
- Customer
But we cannot take on another tool right now.
- You
Implementation is usually quick, so you do not need to worry.
- Customer
Send me something by email. I cannot book another meeting now.