Practice scenario
Cold call: the first twenty seconds
A fictional practice call (industry: Insurance advisors). You speak with this type of customer: Customer reached by a cold call. Your goal: Open the call in line with the rules.
Scenario at a glance
- Industry
- Insurance advisors
- Customer
- Customer reached by a cold call
- Goal
- Open the call in line with the rules
- Difficulty
- Advanced
Who you are talking to
Customer reached by a cold call. Difficulty Advanced: The customer pushes back and expects concrete value.
Your goal
Open the call in line with the rules. In the first twenty seconds say who is calling and why, check that the time suits the customer and respect the right to decline the call.
Typical objections
Expect moments like these. The AI customer phrases them in its own words and reacts to your answers.
- No time:
I really don't have time for this right now.
Example excerpt
Illustrative
- You
- Before we go on, I'll say clearly who I am, why I'm calling and what I can and cannot promise.
- AI customer
- I really don't have time for this right now.
- You
- Understood. One question only, and if it isn't relevant, I'll let you go.
- AI customer
- All right, one question.
- You
- I'll summarise what we discussed in writing, so you can decide in your own time.
Illustrative excerpt written from the scenario description, not a recording or transcript. In the real practice call the AI customer reacts to what you actually say, so every call goes differently.
What the report gives feedback on
After the call you get training feedback on moments like these. It is practice feedback for you, not an assessment of you as an employee.
- Saying who you are and why you are calling
- No promises of guaranteed results
- Respecting the customer's right to say no
Guardrails in this scenario:
- introducing the caller and the reason for the call
- right to decline the call
- consent to data processing
- legal basis for the contact and the source of the number
- notice that the call is recorded
Practise this scenario
Start with the Free plan and try this situation out loud. The report shows one thing to improve after the call.
Frequently asked questions
What do I practise in “Cold call: the first twenty seconds”?
In the first twenty seconds say who is calling and why, check that the time suits the customer and respect the right to decline the call. The AI customer plays this role: Customer reached by a cold call. Difficulty: Advanced.
Is the dialogue on this page a real call?
No. It is a short illustrative excerpt. In the practice call the AI customer, clearly labelled as AI, reacts to what you actually say, so the conversation is different every time.
Can I practise this scenario for free?
Yes. The Free plan includes 3 voice calls a month of up to 5 minutes each, with a basic report (score and one tip) after every call. The scenario can be practised in every language of this website.