Practice scenario
Property: customer after a bad claim experience
A fictional practice call (industry: Insurance advisors). You speak with this type of customer: Customer after a bad claim experience. Your goal: Handle the customer's objection honestly.
Scenario at a glance
- Industry
- Insurance advisors
- Customer
- Customer after a bad claim experience
- Goal
- Handle the customer's objection honestly
- Difficulty
- Advanced
Who you are talking to
Customer after a bad claim experience. Difficulty Advanced: The customer pushes back and expects concrete value.
Your goal
Handle the customer's objection honestly. Find the real reason behind the objection, answer truthfully and agree on a next step without pressure.
Typical objections
Expect moments like these. The AI customer phrases them in its own words and reacts to your answers.
- Trust:
I've heard promises like this before.
Example excerpt
Illustrative
- You
- Thank you for looking at the offer. What was your first impression?
- AI customer
- I've heard promises like this before.
- You
- That's understandable. What happened last time, so I don't repeat it?
- AI customer
- Nobody got back to us when it mattered.
- You
- Shall I send a one-page comparison and we go through it together on Tuesday?
Illustrative excerpt written from the scenario description, not a recording or transcript. In the real practice call the AI customer reacts to what you actually say, so every call goes differently.
What the report gives feedback on
After the call you get training feedback on moments like these. It is practice feedback for you, not an assessment of you as an employee.
- Finding the real reason behind the objection before answering
- Value linked to what the customer actually said
- A fair answer without pressure
Guardrails in this scenario:
- transparent insurance exclusions
- no promise of a payout
- no misleading assessment of the insurer
Practise this scenario
Start with the Free plan and try this situation out loud. The report shows one thing to improve after the call.
Frequently asked questions
What do I practise in “Property: customer after a bad claim experience”?
Find the real reason behind the objection, answer truthfully and agree on a next step without pressure. The AI customer plays this role: Customer after a bad claim experience. Difficulty: Advanced.
Is the dialogue on this page a real call?
No. It is a short illustrative excerpt. In the practice call the AI customer, clearly labelled as AI, reacts to what you actually say, so the conversation is different every time.
Can I practise this scenario for free?
Yes. The Free plan includes 3 voice calls a month of up to 5 minutes each, with a basic report (score and one tip) after every call. The scenario can be practised in every language of this website.