OWNER-APPROVED ENGLISH VERSION — EFFECTIVE 26 AUGUST 2026. Version 1.0.0. Independent Czech legal review is recommended but has not been obtained. This English document applies only where English satisfies applicable language requirements. Publication does not enable paid signup, Stripe Live, a blocked territory or an unverified product capability.
1. Statutory rights come first
Nothing in this Policy limits a consumer's mandatory rights, including withdrawal where applicable, remedies for a non-conforming digital service, refund after lawful termination, unauthorised or duplicate-payment rights, or rights in the consumer's habitual-residence country. Those refunds do not depend on the goodwill rules below.
2. Goodwill refunds
Subject to the exclusions below, DIRI AI provides the following additional customer-friendly rules:
First automatic charge after the trial
A full refund may be requested within seven calendar days after the first automatic paid charge if no more than 10% of the monthly voice-minute allowance has been consumed after that charge and no material non-minute paid feature has been used after conversion. An approved full refund ends the paid subscription and entitlement immediately.
Accidental monthly renewal
A full refund may be requested within 72 hours after a later monthly renewal if there has been no meaningful use after that renewal. “Meaningful use” includes starting a paid training session, generating a new paid report, adding or using paid seats, exporting newly processed content, or consuming a material paid resource.
Duplicate or incorrect charge
A confirmed duplicate charge or amount exceeding the accepted checkout/renewal amount will be refunded or corrected regardless of the goodwill usage thresholds, subject to investigation and mandatory law.
Verified material service failure
If a verified DIRI AI-controlled failure materially prevents use for a substantial part of a paid period and is not reasonably corrected, DIRI AI may provide a pro-rata money refund or service credit. A consumer may choose any remedy required by law; a credit cannot replace a mandatory cash refund.
3. What is normally not refunded voluntarily
Subject always to mandatory law, goodwill refunds are normally unavailable for:
- usage beyond the stated threshold or meaningful post-renewal use;
- unused time after an ordinary cancellation that leaves access available through period end;
- dissatisfaction based only on an AI score, outcome or failure to achieve a sales result;
- inability caused by the customer's device, connection, unsupported territory or material breach;
- repeat-trial, chargeback or refund abuse, fraud or unlawful use; or
- currency conversion, bank, card-issuer or tax amounts not retained by DIRI AI, except where DIRI AI is legally responsible for them.
A denied goodwill refund does not decide a statutory complaint or defect claim.
4. How to request a refund
Use the authenticated contact form or billing@diriai.com and provide the account email, invoice or payment reference, charge date, amount and a short explanation. Do not send the full card number or security code. DIRI AI may request proportionate verification.
We aim to acknowledge the request within two business days. Approved refunds are submitted promptly to the original payment method; the card provider may then take approximately 5–10 business days or longer to display them. That estimate is not a delay of any shorter mandatory refund deadline.
5. Subscription and entitlement decision
Every full goodwill refund for trial conversion or accidental renewal must be paired with an explicit provider-side cancellation and an entitlement update. A refund API event alone does not cancel a subscription. Before issuing the refund, support must record whether access ends immediately, continues by law, or remains because only a partial correction is being made.
6. Chargebacks
Contacting DIRI AI first can be faster, but it is not a waiver of a legal right to challenge an unauthorised charge. We may provide the payment provider with relevant contract, consent, usage and communication evidence to respond to a dispute. Fraudulent or abusive chargebacks may lead to suspension and recovery of lawful costs for business customers.
7. Status and version
This Policy balances a useful safety net with protection against heavy-use refund abuse. It applies to eligible charges made under an order that incorporates version 1.0.0.
Refund contact: billing@diriai.com. Effective version: 1.0.0. Effective date: 26 August 2026.