These Billing Terms supplement the Terms of Service. The checkout summary controls the selected plan, amount, currency, included usage and first charge. Mandatory consumer law prevails.
1. Monthly subscriptions
Standard subscriptions renew monthly. No annual commitment applies unless checkout or a signed order expressly offers and identifies it. Each billing period begins at the time shown in Checkout or the billing portal and ends immediately before the corresponding time in the next month, subject to the payment provider's handling of shorter months and time zones.
Marketing pages and the DIRI AI order screen may summarise the offer. The customer submits the subscription order and recurring-payment authority in the hosted Link Checkout operated through Stripe Managed Payments. Immediately before that submission, Checkout must show:
- plan name, seats, included voice minutes and material feature limits;
- the duration of exactly seven consecutive 24-hour periods, if a trial is offered, and notice that its absolute start and end are fixed only after provider alignment and durable subscription binding;
- the first-charge amount and the earliest time at which it may be attempted;
- the actual recurring presentment amount and currency, billing period and applicable tax treatment;
- automatic renewal and cancellation method; and
- links to the effective Terms, Billing Terms, Trial Terms, Privacy Policy and withdrawal information.
Successful Link Checkout creates the trialling provider subscription and records the customer's recurring-payment authority. DIRI AI then verifies the exact subscription, customer, plan, price, selected presentment currency and trial timing, durably binds them to the order, and aligns the provider timing before enabling app access. Until those checks succeed, no app trial access starts. If app access cannot be activated, DIRI AI cancels the pending subscription and informs the customer. The durable DIRI AI confirmation records the accepted base offer, selected presentment currency, app access start, exact app access end and provider first-charge-not-before time. The Link receipt records the actual local amount when a charge occurs.
2. Prices and taxes
Consumers must see the final total payable price before ordering. Businesses must see whether any tax is included, added, reverse-charged or not charged. The operator's Czech registration category alone does not determine tax obligations for every customer location.
Plan prices and allowances are not duplicated in these Terms. Before redirect, the DIRI AI Order Summary states the selected public plan, seats, included monthly and shorter-period usage limits, report allowance and the base EUR offer. Link Checkout may use Adaptive Pricing where enabled. In that case, the actual recurring presentment amount and currency shown and approved in Link Checkout control the payment authority. The durable DIRI AI confirmation records the accepted base offer and the selected presentment currency without inventing an amount from a zero-value trial invoice. The Link receipt records the actual local amount and remains the transaction proof when a charge occurs. Checkout is not treated as complete if the plan, subscription, customer, price or timing does not match the accepted order.
For a consumer in an enabled territory, the displayed final amount is the total charged by DIRI AI for that order; no further DIRI AI tax or fee may be added after the order creates the payment obligation. This does not make another territory eligible, describe DIRI AI as VAT-registered or determine DIRI AI's accounting obligation.
An organisational plan is offered only where checkout states its exact price and applicable tax treatment. No payment-provider setting by itself may be translated into an “exclusive of VAT”, “tax free” or equivalent customer claim.
DIRI AI must not describe a price as “exclusive of VAT”, “tax free” or globally final until the customer category, location, registrations and Stripe configuration support that statement. A customer must provide truthful billing country and business/tax evidence. The amount displayed in the final reviewed checkout is the amount authorised, subject only to changes expressly accepted by the customer or required by law.
3. Payment method and provider
A payment card is required for the seven-day subscription trial and paid self-service plans. The payment provider may validate the card or place a temporary authorisation. Card data is entered in the provider's secure interface; DIRI AI receives identifiers, limited card metadata and payment status rather than the full card number. Validation, storage or temporary authorisation is not the final order, contract, subscription, trial or access grant and does not authorise recurring charges.
DIRI AI is the Seller and provider of the digital service. For eligible transactions, Sold through Link, LLC, via Stripe Managed Payments, acts as Merchant of Record for payment, transaction support and applicable tax or deemed-supplier functions within its enabled scope. It is not the seller or provider of the DIRI AI service. Link supplies the transaction receipt and transaction support; product operation and product support remain DIRI AI's responsibility.
By submitting the hosted Link Checkout order, you authorise the actual recurring presentment shown there, including the first charge no earlier than the provider-confirmed first-charge-not-before time, and subsequent monthly renewals until cancellation. The provider controls the precise invoice and collection processing time, so DIRI AI does not promise an exact charge-at timestamp. Authentication, issuer approval, exchange fees and card-provider rules may apply. A failed or pending payment does not itself create active entitlement.
4. Seven-day trial conversion
An eligible card trial provides access for exactly seven consecutive 24-hour periods from the server-confirmed access start recorded in the durable order confirmation. The access end is exactly 168 hours after that start. Provider timing is aligned so the first charge cannot be attempted before the confirmed first-charge-not-before time, which may be later than the access end because of provider time precision or processing. No exact charge-at time is promised.
To prevent conversion, submit a cancellation request before the displayed access-end deadline. DIRI AI records that timely request immediately, marks cancellation as pending while provider processing completes, prevents paid conversion, and sends durable confirmation when cancellation is confirmed. If provider processing delay nevertheless causes a charge after a timely request, DIRI AI will refund that charge through the applicable refund path. Full eligibility and repeat-trial rules are in the Trial Terms.
5. Included usage and hard limits
The checkout states the allowance for the selected plan. Plans use hard limits: reaching a voice-minute, seat or feature limit stops the affected feature until reset or an expressly accepted plan change. DIRI AI does not make an automatic overage charge. Unused allowance does not roll over unless the checkout expressly says it does.
A generated report does not consume an additional count unless checkout clearly identifies such a limit. Usage shown in the authenticated account should be treated as the operational record, but a customer may report an apparent metering error to billing@diriai.com.
6. Plan changes
No self-service plan-change right is included unless an authenticated billing flow expressly offers it. Any available change must show the exact financial effect, effective date and resulting limits before confirmation. No upgrade, downgrade, proration or timing rule is promised unless it is displayed and expressly accepted in that flow. A support-assisted change must not occur without first showing the same information and obtaining acceptance.
7. Renewal and cancellation
Subscriptions renew automatically each month at the then-applicable notified price. A customer may cancel from billing settings. Cancellation should be available without a call or unnecessary friction.
Cancellation normally takes effect at the end of the already paid period. Access remains until that time unless the account is suspended for a separate lawful reason. During a trial, submit the cancellation request before the displayed access-end deadline. A timely request prevents paid conversion even if provider processing remains pending. DIRI AI will show the pending or confirmed status and refund a charge caused solely by delayed processing of that timely request. Cancelling after a renewal does not itself create a refund; statutory rights and the Refund Policy still apply.
The portal must show cancellation status and period end. DIRI AI retains auditable provider events and sends cancellation confirmation on a durable medium. A cancellation request is effective only for the customer and subscription identified in that confirmation or in verified billing state.
8. Failed, disputed or reversed payment
If a payment fails, the provider may retry it and send an action request. Paid functionality is suspended when verified subscription state is past due. There is no seven-day full-access grace period. Reasonable billing, cancellation, export and support paths should remain available where technically and legally possible.
Payment-provider retries do not extend DIRI AI access after the first signed payment-failure state and are not an access grace.
Access is restored only after a signed provider event confirms an active subscription; a receipt or
invoice.paid event alone is not sufficient. DIRI AI may cancel a subscription after
reasonable recovery attempts, but must not delete Customer Content merely because one attempt
failed.
A customer should contact billing@diriai.com before initiating a chargeback so an error can be investigated. This does not waive a legal right to dispute an unauthorised charge. DIRI AI may suspend access during a good-faith investigation of fraud, chargeback or payment reversal and may recover lawful third-party costs from a business customer responsible for abusive disputes.
9. Invoices and billing records
Invoices and receipts are supplied electronically through the account, provider portal or verified billing email. Customers must keep billing identity and address current. Correcting an invoice does not change the underlying tax result unless law permits it. Billing records are retained for the statutory accounting and tax period described in the Privacy and Retention Policies.
Purchase-order numbers or internal approval workflows do not delay a self-service card payment unless a signed business order expressly says otherwise.
10. Refunds and credits
Mandatory withdrawal, conformity, duplicate-charge and other statutory remedies always apply. Any additional goodwill refund is governed by the Refund Policy. A refund is not complete operationally until the associated subscription and entitlement decision is recorded; refunding a payment alone does not necessarily cancel the provider subscription.
Credits have no cash value, cannot be transferred and expire only as clearly disclosed. A service credit cannot replace a consumer's mandatory right to money back.
11. Price changes
We will give at least 30 days' advance notice on a durable medium before a price increase affects a renewal. If a renewal occurs sooner, the increase applies no earlier than the following renewal. The customer may cancel before it takes effect. A material change notice must state the old price, new price, effective renewal and cancellation method.
A price may be reduced without advance notice. Mandatory rules in the consumer's country prevail.
12. Contact and version
Billing questions and payment complaints: billing@diriai.com. Version: 1.2.1. Date: 22 September 2026.