OWNER-APPROVED ENGLISH VERSION — EFFECTIVE 26 AUGUST 2026. Version 1.0.0. Independent Czech legal review is recommended but has not been obtained. This English document applies only where English satisfies applicable language requirements. Publication does not enable paid signup, Stripe Live, a blocked territory or an unverified product capability.
These Billing Terms supplement the Terms of Service. The checkout summary controls the selected plan, amount, currency, included usage and first charge. Mandatory consumer law prevails.
1. Monthly subscriptions
Standard subscriptions renew monthly. DIRI AI does not currently offer an annual commitment unless a later checkout or signed order expressly says otherwise. Each billing period begins at the time shown in Checkout or the billing portal and ends immediately before the corresponding time in the next month, subject to the payment provider's handling of shorter months and time zones.
Marketing pages may summarise a plan, but only the reviewed checkout may create a payment obligation. Before order submission it must show:
- plan name, seats, included voice minutes and material feature limits;
- exact trial start and end, if any;
- exact first-charge amount and date;
- total recurring price, billing period, currency and applicable tax treatment;
- automatic renewal and cancellation method; and
- links to the effective Terms, Billing Terms, Trial Terms, Privacy Policy and withdrawal information.
2. Prices and taxes
Consumers must see the final total payable price before ordering. Businesses must see whether any tax is included, added, reverse-charged or not charged. The operator's current Czech registration status alone does not determine tax obligations for every customer location.
Plan prices and allowances are not duplicated in these Terms. The authoritative Order Summary must show the selected public plan, seats, included monthly and any shorter-period usage limits, report allowance, currency, final amount for the billing period and first-charge/renewal timing. Those exact displayed terms must be stored with the accepted legal-bundle reference and repeated in the durable order confirmation. Checkout must fail closed if the catalogue, displayed summary, server order or payment-provider Price does not match.
For a consumer in an enabled territory, the displayed final amount is the total charged by DIRI AI for that order; no further DIRI AI tax or fee may be added after the order creates the payment obligation. This does not make any territory eligible, describe DIRI AI as VAT-registered or determine DIRI AI's accounting obligation. Test Prices exist, but Stripe Live and public paid signup remain disabled.
The organisational-plan catalogue is not an approved public tax schedule. Its tax treatment remains unresolved, so no current Stripe setting may be translated into an “exclusive of VAT”, “tax free” or equivalent customer claim.
DIRI AI must not describe a price as “exclusive of VAT”, “tax free” or globally final until the customer category, location, registrations and Stripe configuration support that statement. A customer must provide truthful billing country and business/tax evidence. The amount displayed in the final reviewed checkout is the amount authorised, subject only to changes expressly accepted by the customer or required by law.
3. Payment method and provider
A payment card is required for the seven-day subscription trial and paid self-service plans. The payment provider may validate the card or place a temporary authorisation. Card data is entered in the provider's secure interface; DIRI AI receives identifiers, limited card metadata and payment status rather than the full card number.
You authorise the provider to charge the displayed amount at trial conversion and each renewal until cancellation. Authentication, issuer approval, exchange fees and card-provider rules may apply. A failed or pending payment does not itself create active entitlement.
4. Seven-day trial conversion
An eligible card trial lasts exactly seven consecutive 24-hour periods from the timestamp shown at checkout. Unless cancelled before the displayed deadline, it converts automatically and the first monthly charge is attempted. Cancelling before that deadline prevents the first subscription charge. Full eligibility and repeat-trial rules are in the Trial Terms.
5. Included usage and hard limits
The checkout states the allowance for the selected plan. The target policy uses hard limits: reaching a voice-minute, seat or feature limit stops the affected feature until reset or an expressly accepted plan change. DIRI AI does not make an automatic overage charge. Unused allowance does not roll over unless the checkout expressly says it does.
A generated report does not consume an additional count unless checkout clearly identifies such a limit. Usage shown in the authenticated account should be treated as the operational record, but a customer may report an apparent metering error to billing@diriai.com.
6. Future upgrades and downgrades — not currently available
Self-service plan changes are currently unavailable. If a future authenticated flow offers a change, it must show the exact financial effect, effective date and resulting limits before confirmation. No upgrade, downgrade, proration or timing rule is promised unless it is displayed and expressly accepted in that available flow. A support-assisted change must not occur without first showing the same information and obtaining acceptance.
7. Renewal and cancellation
Subscriptions renew automatically each month at the then-applicable notified price. A customer may cancel from billing settings. Cancellation should be available without a call or unnecessary friction.
Cancellation normally takes effect at the end of the already paid period. Access remains until that time unless the account is suspended for a separate lawful reason. Cancelling during the trial stops conversion. Cancelling after a renewal does not itself create a refund; statutory rights and the Refund Policy still apply.
The portal must show cancellation status and period end. DIRI AI must retain auditable provider events and send confirmation on a durable medium before publicly promising this behaviour. The period-end option is configured in the test Portal, but trial cancellation with zero first charge and the full signed-event entitlement path have not yet been proven.
8. Failed, disputed or reversed payment
If a payment fails, the provider may retry it and send an action request. The current access design may suspend paid functionality immediately when the subscription is marked past due. There is no promised seven-day full-access grace period. Reasonable billing, cancellation, export and support paths should remain available where technically and legally possible.
Stripe's current test recovery configuration may attempt multiple retries over time; this does not extend DIRI AI access after the first signed payment-failure state and is not an access grace.
Access is restored only after a signed provider event confirms an active subscription; a receipt or
invoice.paid event alone is not sufficient. DIRI AI may cancel a subscription after
reasonable recovery attempts, but must not delete Customer Content merely because one attempt
failed.
A customer should contact billing@diriai.com before initiating a chargeback so an error can be investigated. This does not waive a legal right to dispute an unauthorised charge. DIRI AI may suspend access during a good-faith investigation of fraud, chargeback or payment reversal and may recover lawful third-party costs from a business customer responsible for abusive disputes.
9. Invoices and billing records
Invoices and receipts are supplied electronically through the account, provider portal or verified billing email. Customers must keep billing identity and address current. Correcting an invoice does not change the underlying tax result unless law permits it. Billing records are retained for the statutory accounting and tax period described in the Privacy and Retention Policies.
Purchase-order numbers or internal approval workflows do not delay a self-service card payment unless a signed business order expressly says otherwise.
10. Refunds and credits
Mandatory withdrawal, conformity, duplicate-charge and other statutory remedies always apply. Any additional goodwill refund is governed by the Refund Policy. A refund is not complete operationally until the associated subscription and entitlement decision is recorded; refunding a payment alone does not necessarily cancel the provider subscription.
Credits have no cash value, cannot be transferred and expire only as clearly disclosed. A service credit cannot replace a consumer's mandatory right to money back.
11. Price changes
We will give at least 30 days' advance notice on a durable medium before a price increase affects a renewal. If a renewal occurs sooner, the increase applies no earlier than the following renewal. The customer may cancel before it takes effect. A material change notice must state the old price, new price, effective renewal and cancellation method.
Paid activation remains disabled unless versioned pricing and a verified delivery/audit path can support this commitment. A price may be reduced without advance notice. Mandatory rules in the consumer's country prevail.
12. Contact and version
Billing questions and payment complaints: billing@diriai.com. Effective version: 1.0.0. Effective date: 26 August 2026.