DIRI AI vs Reddy: contact centre practice compared (2026)

Reddy facts come from reddy.io, reddy.io/simulations, reddy.io/pilots and reddy.io/compliance, read on 9 Nov 2026. Where a page does not state something, we say so rather than guess. DIRI AI is our product.

Quick comparison

	DIRI AI	Reddy
Main focus	Voice practice with an AI customer, report after every call	AI coaching for contact centres: simulations, QA and live assist
What you practise	The conversation	The conversation inside a working replica of your own systems
Target	Agents, sellers and small teams, any industry	Enterprise contact centres and BPOs, 13 industries listed
Voice vs text	Voice	AI customer that talks back on full-length calls; chat not stated
Languages	cs, sk, pl, de, en, es, pt, it, fr, ro, hu	Not stated
Free option	Free plan: 3 voice calls a month, up to 5 min	Pilot on one team; cost not stated
Pricing	Public: EUR 19.90 / 49.90 / 99.90 per month, tax included	Not public
Set-up	Sign up and call the same day	One screen and audio recording of a real call; about 2 weeks to the first class
Security stated	No SOC 2 or ISO claim; voice recording storage off by default	SOC 2 Type II, PCI DSS 4.0.1, GDPR, HIPAA-designed; redaction on upload; US data

Who each is for

DIRI AI: agents and sellers who want to rehearse hard calls out loud, today, and read a short report on what to say differently. Reddy: contact centre training and QA leaders who want new hires to practise the call and the software together, scored on the centre's own scorecard.

Key differences

Replica versus conversation. Reddy rebuilds your screens so the agent clicks through billing or CRM while talking. DIRI AI practises only the conversation.
One vendor for QA. Reddy also scores real calls and offers live assist. DIRI AI is practice only.
Access. Reddy starts with a pilot. DIRI AI starts with a free account.

When Reddy is the better choice

Agents lose time and accuracy in the systems, not only in the wording.
You want practice, QA and live assist under one contract and one security review.
You need SOC 2 Type II and PCI DSS stated before a pilot.

When DIRI AI is the better choice

You want agents practising today without sending your real call recordings to a vendor.
You need a named language other than English, such as Czech, Polish, German or Hungarian.
You are a small team or one agent and a pilot project is more than you need.

FAQ

Does Reddy have a free plan?

None is stated. Reddy offers pilots; the cost is not stated on the pages we read.

What does Reddy need to build a simulation?

Its simulations page says one screen and audio recording of a real call, plus about 5 hours of your team's time.

Does DIRI AI analyse real customer calls?

No. DIRI AI is practice with an AI customer. It does not score live calls.

Can I try DIRI AI without a demo?

Yes. The Free plan gives 3 voice calls a month, up to 5 minutes each.

Try it yourself

Test a hard call on DIRI AI today: Free plan and pricing

Fairness note

This comparison is published by the DIRI AI team, so read it with that in mind. We describe other products only from their public pages on the dates shown, mark anything we could not verify, and name areas where they are stronger. Features, limits and prices change; check each vendor before you decide. Corrections are welcome: write to us through the contact page.