Objection handling
How to answer “I already have my own advisor”
The customer has a relationship and sees no reason to talk to someone new.
Why customers say it
Loyalty, convenience, or a wish to end the call politely.
Three ways to respond
One approach for each setting. Adapt the words to the customer and to your company’s rules.
- In sales
- Respect the relationship. “That is good to hear. When did you last review things with them? I am not here to replace anyone, only to offer a second look if you want one.”
- In insurance
- Do not criticise the other advisor. “It is valuable to have someone you trust. If there is ever something your advisor does not cover, I would be glad to help. May I leave my contact?”
- In a contact centre
- Acknowledge and keep the door open. “Thank you, good to know. If you ever want a second opinion, you can reach us on this number.”
A common mistake
“Your advisor is probably just after commission.” Attacking a competitor makes you the problem.
Educational conversation training. It is not legal or financial advice and it promises no results. Always follow your company’s rules and the terms of the product.
Practise it out loud
Talk to an AI customer who raises this objection and read in the report which sentence helped.
Questions about this objection
What does “I already have my own advisor” mean?
The customer has a relationship and sees no reason to talk to someone new.
Why do customers say “I already have my own advisor”?
Loyalty, convenience, or a wish to end the call politely.
How do you answer “I already have my own advisor”?
In sales: Respect the relationship. “That is good to hear. When did you last review things with them? I am not here to replace anyone, only to offer a second look if you want one.” In insurance: Do not criticise the other advisor. “It is valuable to have someone you trust. If there is ever something your advisor does not cover, I would be glad to help. May I leave my contact?” In a contact centre: Acknowledge and keep the door open. “Thank you, good to know. If you ever want a second opinion, you can reach us on this number.”
What is a common mistake when a customer says “I already have my own advisor”?
“Your advisor is probably just after commission.” Attacking a competitor makes you the problem.