Objection handling
How to answer “I am not interested”
The customer does not see a reason to continue right now. It is often a reflex to an unexpected call.
Why customers say it
They were interrupted, they do not know yet what is offered, or earlier calls were not useful.
Three ways to respond
One approach for each setting. Adapt the words to the customer and to your company’s rules.
- In sales
- Stay short and respectful. “Understood. May I ask just one question so I do not bother you again with something irrelevant?” If the answer is no, thank them and end the call.
- In insurance
- Acknowledge and give one reason to stay. “I understand, I did call out of the blue. I only wanted to ask whether your family cover has been reviewed lately. If not, no problem.”
- In a contact centre
- Do not argue. “Thank you for telling me. Should I note that you prefer not to be called about this?” Respect the answer and record it.
A common mistake
“How can you not be interested before you have heard it?” Pressure after a clear no.
Educational conversation training. It is not legal or financial advice and it promises no results. Always follow your company’s rules and the terms of the product.
Practise it out loud
Talk to an AI customer who raises this objection and read in the report which sentence helped.
Questions about this objection
What does “I am not interested” mean?
The customer does not see a reason to continue right now. It is often a reflex to an unexpected call.
Why do customers say “I am not interested”?
They were interrupted, they do not know yet what is offered, or earlier calls were not useful.
How do you answer “I am not interested”?
In sales: Stay short and respectful. “Understood. May I ask just one question so I do not bother you again with something irrelevant?” If the answer is no, thank them and end the call. In insurance: Acknowledge and give one reason to stay. “I understand, I did call out of the blue. I only wanted to ask whether your family cover has been reviewed lately. If not, no problem.” In a contact centre: Do not argue. “Thank you for telling me. Should I note that you prefer not to be called about this?” Respect the answer and record it.
What is a common mistake when a customer says “I am not interested”?
“How can you not be interested before you have heard it?” Pressure after a clear no.