Clarify before you answer
Ask what sits behind the objection, so you answer the real concern.
“Thank you. Who would be the right person for this, and how would you suggest I reach them?” A specific name or role is useful.
How to respond to “Try someone else”
Customers say “Try someone else” for a reason. Here is what usually sits behind it, how to respond and what to avoid.
What is really behind it
The contact is passing you on, either because they are not the right person or to get rid of you. It could be a genuine redirection. Ask for the right person politely, and treat the answer as help, not a dismissal.
Typical in: Software and SaaS, Professional services, Manufacturing and logistics
How to respond
Pick the framework that fits the customer. The wording is an example direction, not a script: say it in your own words.
Ask permission
Ask for a moment, a question or a next step, and accept the answer.
“May I say that you suggested I contact them? I would only mention it if you are comfortable with that.”
Exit gracefully
End politely and leave the door open. A respectful no can still be a good call.
“Understood, thank you for your time. I will try the general line or the website, and I will not trouble you again.”
The follow-up question
After your response, ask:
Who in your organisation looks after this area?
What not to say
Avoid: I’ve called everyone else already and no one wanted to talk.
It makes the contact feel they are the last resort, and reveals that you may be a nuisance elsewhere.
Practise it out loud
Reading is not the same as saying it. Talk to an AI customer who raises this kind of objection and see in the report which sentence helped.
Practise this objectionQuestions about this objection
What does “Try someone else” really mean?
The contact is passing you on, either because they are not the right person or to get rid of you. It could be a genuine redirection. Ask for the right person politely, and treat the answer as help, not a dismissal.
How do you respond to “Try someone else”?
Clarify before you answer: “Thank you. Who would be the right person for this, and how would you suggest I reach them?” A specific name or role is useful. Ask permission: “May I say that you suggested I contact them? I would only mention it if you are comfortable with that.” Exit gracefully: “Understood, thank you for your time. I will try the general line or the website, and I will not trouble you again.”
What should you ask after “Try someone else”?
Who in your organisation looks after this area?
What should you not say when a customer says “Try someone else”?
Avoid “I’ve called everyone else already and no one wanted to talk.” It makes the contact feel they are the last resort, and reveals that you may be a nuisance elsewhere.
Keep exploring
Educational conversation training. It is not legal or financial advice and it promises no results. Always follow your company’s rules, the terms of the product and a customer’s clear no.