Name the feeling
Say out loud what the customer seems to feel, so they can correct you.
“It sounds like you have been called a lot, and that is frustrating. I am sorry. May I ask whether it was us who called before, so I can look into it?”
How to respond to “You people never stop calling”
Customers say “You people never stop calling” for a reason. Here is what usually sits behind it, how to respond and what to avoid.
What is really behind it
The customer is frustrated, possibly because they have been called many times. They may be calling out your company. Do not defend. Acknowledge, find out whether it is your company’s calls they mean, and offer to make a note according to your rules.
Typical in: Software and SaaS, Insurance and finance, Real estate, Telecom and energy, Professional services, Retail and e-commerce, Manufacturing and logistics, Contact centre and customer service
How to respond
Pick the framework that fits the customer. The wording is an example direction, not a script: say it in your own words.
Acknowledge, then ask
Show you heard it, then ask an open question before you respond.
“I understand, and I would be annoyed too. I will make a note of your wishes so that, as far as I can control it, you are not called about this again.” Follow your company’s process.
Exit gracefully
End politely and leave the door open. A respectful no can still be a good call.
“I am sorry for the trouble. Thank you for telling me, and I will let you go now.”
The follow-up question
After your response, ask:
Would you like me to record that you would prefer not to be called about this?
What not to say
Avoid: I’m sure it wasn’t us, we never call twice.
Denying with no evidence escalates the conflict and sounds as if you are calling the customer a liar.
Practise it out loud
Reading is not the same as saying it. Talk to an AI customer who raises this kind of objection and see in the report which sentence helped.
Practise this objectionQuestions about this objection
What does “You people never stop calling” really mean?
The customer is frustrated, possibly because they have been called many times. They may be calling out your company. Do not defend. Acknowledge, find out whether it is your company’s calls they mean, and offer to make a note according to your rules.
How do you respond to “You people never stop calling”?
Name the feeling: “It sounds like you have been called a lot, and that is frustrating. I am sorry. May I ask whether it was us who called before, so I can look into it?” Acknowledge, then ask: “I understand, and I would be annoyed too. I will make a note of your wishes so that, as far as I can control it, you are not called about this again.” Follow your company’s process. Exit gracefully: “I am sorry for the trouble. Thank you for telling me, and I will let you go now.”
What should you ask after “You people never stop calling”?
Would you like me to record that you would prefer not to be called about this?
What should you not say when a customer says “You people never stop calling”?
Avoid “I’m sure it wasn’t us, we never call twice.” Denying with no evidence escalates the conflict and sounds as if you are calling the customer a liar.
Keep exploring
Educational conversation training. It is not legal or financial advice and it promises no results. Always follow your company’s rules, the terms of the product and a customer’s clear no.