Clarify before you answer
Ask what sits behind the objection, so you answer the real concern.
“Good idea. Who will be part of it, and what do you think they will ask? I would like to help you to answer them.”
How to respond to “I’ll discuss it with the team”
Customers say “I’ll discuss it with the team” for a reason. Here is what usually sits behind it, how to respond and what to avoid.
What is really behind it
A sensible step, and a way to share responsibility. It can also leave your contact alone with your message in a room full of questions. Help them to represent you well, and learn who in the team is most likely to object.
Typical in: Software and SaaS, Professional services, Manufacturing and logistics
How to respond
Pick the framework that fits the customer. The wording is an example direction, not a script: say it in your own words.
Propose a smaller step
Shrink the decision to something low-risk that moves things forward.
“Would a short summary written for the team help? Or I could join for ten minutes and answer questions directly. Whichever you prefer.”
Isolate the objection
Check whether this is the only obstacle, so you do not answer one worry after another.
“If the team says yes, is there anything else that would need to be arranged before you could go ahead? I would like to avoid a second round of questions.”
The follow-up question
After your response, ask:
Who on your team is most likely to have reservations, and what would they be?
What not to say
Avoid: The team will love it, so just tell them it’s a good idea.
A promise on behalf of people you have not met. It sets your contact up for an uncomfortable meeting.
Practise it out loud
Reading is not the same as saying it. Talk to an AI customer who raises this kind of objection and see in the report which sentence helped.
Practise this objectionQuestions about this objection
What does “I’ll discuss it with the team” really mean?
A sensible step, and a way to share responsibility. It can also leave your contact alone with your message in a room full of questions. Help them to represent you well, and learn who in the team is most likely to object.
How do you respond to “I’ll discuss it with the team”?
Clarify before you answer: “Good idea. Who will be part of it, and what do you think they will ask? I would like to help you to answer them.” Propose a smaller step: “Would a short summary written for the team help? Or I could join for ten minutes and answer questions directly. Whichever you prefer.” Isolate the objection: “If the team says yes, is there anything else that would need to be arranged before you could go ahead? I would like to avoid a second round of questions.”
What should you ask after “I’ll discuss it with the team”?
Who on your team is most likely to have reservations, and what would they be?
What should you not say when a customer says “I’ll discuss it with the team”?
Avoid “The team will love it, so just tell them it’s a good idea.” A promise on behalf of people you have not met. It sets your contact up for an uncomfortable meeting.
Keep exploring
Educational conversation training. It is not legal or financial advice and it promises no results. Always follow your company’s rules, the terms of the product and a customer’s clear no.