A polite way to reach the right person through reception or an assistant. It tells the truth, asks for help and leaves a good impression.
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When to use it
Use it when someone other than your target answers, and you do not know the right contact or have no direct line.
The script
Gatekeeper script for reaching decision makers
Call script
Opening
Good morning, [Your name] from [Company]. Could you help me, please? I am trying to reach whoever looks after [area].
If asked what it is about
I am calling about [specific topic] and would like to ask them one question. Who would be the right person?
If told to send an e-mail
Thank you, I will. Could I have the right name and address, and a good time to ring afterwards?
If the person is unavailable
No problem. When is the best time to reach [Name]? I will call then.
Close
Thank you for your help. May I take your name, in case I call back?
Avoid
Do not claim a relationship you do not have.
Do not say it is urgent unless it truly is.
Do not ask anyone to say you are not available or to pass off the call as personal.
DIRI AI · diriai.com · Training material, not legal or financial advice.
Replace the [square brackets] with your own facts and adapt the wording to your own voice.
How to use it
Check the company website first, so your question to reception is specific.
Write down the gatekeeper's name and use it on the next call.
If you are told no twice, stop and try a different route, such as a short e-mail.
Practise it before you dial
In DIRI AI an AI customer, clearly marked as AI, answers your call and reacts the way a busy person might. Matching scenario: Qualifying an opportunity through a technical owner. The Free plan costs nothing.