Real estate, voice practice
Win the listing before you reach the door
Owners talk to several agents and buyers drift between viewings. Practise the calls that decide who gets the instruction, against a customer who has already heard every line.
Free plan: 3 calls a month, up to 5 minutes each. No card.
Three calls worth rehearsing first
Each one is written the way a trainer would brief it: what the customer says, what usually goes wrong and what to say instead. Adapt the wording to your company’s rules.
The online estimate is higher than yours
- The customer says
- “A website says my flat is worth fifteen percent more than you do.”
- What usually goes wrong
- The agent argues with the website, or gives in and quotes a number to keep the instruction.
- Say instead
- “Those tools use averages, they have not seen your kitchen. May I show you the three sales within 500 metres that I would use, and then you tell me which one is closest to yours?” Bring comparables, offer an honest range, never a number you cannot defend.
- Practise with
- Price objection after an offer
The buyer who said “we loved it” and has not replied
- The customer says
- After four days of silence: “Yes, we are still thinking.”
- What usually goes wrong
- “Just checking in” invites “still thinking”.
- Say instead
- “Understood. When you walked out, what was the one thing you kept coming back to? If it is the second bedroom, tell me, because I have seen three that may be worth ten minutes.” Ask what blocked them, then offer a specific next step.
- Practise with
- Respectful scheduling of a follow-up
The seller whose last agent got nowhere
- The customer says
- “We listed with an agency for six months. They did nothing. Why would you be different?”
- What usually goes wrong
- The agent criticises the previous agency or promises a quick sale.
- Say instead
- “That sounds frustrating, and I will not guess what happened. Could you tell me what you were told to expect and what you actually saw? Then I can show you what I would do in the first four weeks, in writing.” Rebuild trust with specifics, not promises.
- Practise with
- Rebuilding trust after a bad experience
Typical call types
The conversations that come up most often, and what each one is for.
- Owner prospecting call
- Reach a property owner who did not ask to hear from you and earn permission to continue.
- Buyer enquiry follow-up
- Qualify a buyer who contacted you: budget range, timing, must-haves and financing stage.
- Viewing arrangement
- Confirm who attends, what the buyer wants to see and how to avoid no-shows.
- Listing appointment call
- Secure a meeting to discuss the sale and answer questions about fees and exclusivity.
Who you talk to and what they care about
Know the person before you dial. Each role listens for something different.
- Home seller
- Getting a realistic price, how long it will take, what the agent charges and whether they can trust the agent.
- First-time buyer
- Understanding the process, affordability, avoiding mistakes and not feeling rushed.
- Landlord or investor
- Rental demand, void periods, running costs and a reliable, low-effort process.
Top objections and example answers
Examples of a direction, not a script. Say it in your own words and use facts from the customer’s situation.
- “Your commission is too high.”
- I understand. Could we first look at what the fee covers and the result you want? If you would like, I can show you how I work so you can judge the value for yourself.
- “We already have an agent.”
- Thank you for telling me. I am not asking you to change anything today. If your situation or timing shifts, may I leave my number so you have a second option?
- “We are not selling yet.”
- That is helpful to know. When you think about timing, what would need to happen first? I can check in at a moment that suits you rather than call repeatedly.
- “I think the property is worth more.”
- You know the home better than anyone. May we go through recent comparable sales together so we agree on a starting point you are comfortable with?
Sample opening lines
A good opening names who you are, why you are calling and gives the other person an easy way to answer.
- Owner prospecting
- Hello, [Name], this is [your name] from [agency]. I know I am calling unexpectedly. I work in your area and I wanted to ask whether you have ever thought about selling [street]. If not, I will not take more of your time.
- Buyer enquiry
- Good afternoon, [Name], it is [your name] from [agency]. You asked about the flat on [street]. Do you have two minutes so I can check that it fits what you are looking for?
- Viewing confirmation
- Hello, [Name], [your name] from [agency]. I am calling to confirm your viewing tomorrow at [time]. Does that still work for you?
Replace the brackets with your own details. Keep the line short enough to say in one breath.
Wording to handle with care
General reminders, not an exhaustive list. Rules differ by country and company, so follow your company’s approved wording.
- Price promises
- Avoid guaranteeing a sale price or time to sell. Give a range based on comparable evidence and say what could change it.
- Statements about the property’s condition or legal status
- Say only what you have verified and point the customer to the proper documents rather than speculating.
- Pressure about other buyers
- “Someone else is about to offer” should be said only if it is true, and never to hurry a decision.
- Claims about the neighbourhood’s future
- Predictions about prices or development can mislead. Stick to what is known and sourced.
This is training material, not legal advice. For anything specific, ask your compliance or legal team.
Practise these calls in DIRI AI
Talk to an AI customer by voice and read a report with the transcript afterwards. These scenarios are the closest fit for this industry.
Recommended practice scenarios
- Price objection after an offer
- Respectful scheduling of a follow-up
- Rebuilding trust after a bad experience
Objections to practise first
The Library in the app also has an industry playbook for real estate: terms, practice objections and the limits of safe handling. It is practice material, not advice.
Rehearse the call you lost last month
Choose the situation that cost you an instruction, talk it through and see which answer would have kept the owner on the line.
Related guides in Learn
Questions about this industry
Is there a scenario written for estate agents?
Not yet in the public library. The general scenarios on price, follow-up and trust map well to property calls. Paid individual plans let you build your own scenario with your market and your objections.
Can I practise the fee conversation?
Yes. Ask for a price-sensitive customer, then rehearse describing what the fee covers without naming a number you cannot back up. The report shows where you went defensive.
Will it help with lettings and landlords?
The same skills apply: a landlord who compares agents and a tenant who delays. See the lettings agent page for those moments.
Does it replace local legal knowledge?
No. It trains conversation. Contracts, disclosure and advertising rules follow your agency and local law.