Acknowledge, then ask
Show you heard it, then ask an open question before you respond.
“That is great to hear. Who do you work with at the moment, if you do not mind me asking? I like to know how others do it.” Only continue if the tone is friendly.
How to respond to “We’re all set, thanks”
Customers say “We’re all set, thanks” for a reason. Here is what usually sits behind it, how to respond and what to avoid.
What is really behind it
The customer is content, or says so to end the call. It is polite and final-sounding. It is not necessarily a rejection of a conversation in the future. A light response can leave you with a good contact for later.
Typical in: Software and SaaS, Insurance and finance, Real estate, Telecom and energy, Professional services, Retail and e-commerce, Manufacturing and logistics, Contact centre and customer service
How to respond
Pick the framework that fits the customer. The wording is an example direction, not a script: say it in your own words.
Ask permission
Ask for a moment, a question or a next step, and accept the answer.
“Good. May I ask just one thing: what would a supplier have to do better for you to even think about looking at them?”
Exit gracefully
End politely and leave the door open. A respectful no can still be a good call.
“Wonderful, thank you for telling me. If anything changes, you know where to find us. Have a good day.” End it warmly.
The follow-up question
After your response, ask:
When did you last compare what you have with what else is out there?
What not to say
Avoid: Everyone is all set until they have a problem.
A cynical remark that sounds like a threat. It leaves a poor impression and removes any chance of a later call.
Practise it out loud
Reading is not the same as saying it. Talk to an AI customer who raises this kind of objection and see in the report which sentence helped.
Practise this objectionQuestions about this objection
What does “We’re all set, thanks” really mean?
The customer is content, or says so to end the call. It is polite and final-sounding. It is not necessarily a rejection of a conversation in the future. A light response can leave you with a good contact for later.
How do you respond to “We’re all set, thanks”?
Acknowledge, then ask: “That is great to hear. Who do you work with at the moment, if you do not mind me asking? I like to know how others do it.” Only continue if the tone is friendly. Ask permission: “Good. May I ask just one thing: what would a supplier have to do better for you to even think about looking at them?” Exit gracefully: “Wonderful, thank you for telling me. If anything changes, you know where to find us. Have a good day.” End it warmly.
What should you ask after “We’re all set, thanks”?
When did you last compare what you have with what else is out there?
What should you not say when a customer says “We’re all set, thanks”?
Avoid “Everyone is all set until they have a problem.” A cynical remark that sounds like a threat. It leaves a poor impression and removes any chance of a later call.
Keep exploring
Educational conversation training. It is not legal or financial advice and it promises no results. Always follow your company’s rules, the terms of the product and a customer’s clear no.